Quen45 Privacy Policy – Your Personal Data Protection

1 Introduction

Quen45 understands that your privacy is of the utmost importance. As an online betting platform serving members in Malaysia, we take on a great responsibility to manage your personal information with accountability, transparency, and integrity.

This Privacy Policy is designed to ensure you have a clear understanding of what information we collect, why we need it, how it is used, and what rights you have regarding that data. We are committed to full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.

Any material updates to this Privacy Policy will be communicated to you via a notice on the website or through the email address you registered. Your continued use of the quen45 platform after such changes take effect constitutes your acceptance of the updated policy.

2 Information We Collect

We collect various types of information for different purposes to provide and improve our services to you. The following are the main categories of information we collect:

In addition to information you provide directly, we also automatically collect certain information when you use our platform, including server log data, cookie information, and usage analytics data.

3 How We Use Your Data

Quen45 uses the information collected for the following purposes, and we always ensure that every use of data is lawful, fair, and proportionate to the actual need:

• Account Management: Create and maintain your account, process registration, and verify identity through the KYC process.
• Transaction Processing: Process deposits and withdrawals securely, and verify payments via FPX, e-wallets, and other payment methods.
• Service Provision: Provide access to all games and platform features, including Live Casino, Slots, and Sports Betting.
• Security & Fraud Detection: Monitor suspicious activity, prevent money laundering, and protect the integrity of the platform.
• Legal Compliance: Meet compliance obligations and report required activities to relevant authorities when necessary.
• Communications: Send account notices, security updates, transaction information, and promotions you have opted in to receive.
• Responsible Gaming: Monitor gaming patterns to identify signs of problem gambling and provide timely support.
• Platform Improvements: Analyse usage patterns to improve platform functionality, performance, and overall experience.

We do not use your data to make automated decisions that have a legal or significant effect on you without appropriate human review.

4 Information Sharing with Third Parties

Quen45 does not sell or transfer your personal data to third parties for marketing purposes. However, there are limited situations where we may need to share certain information:

• Payment Service Providers: Information required to process deposits and withdrawals is shared with authorised payment processors, subject to strict confidentiality agreements.
• Game Providers: Basic game session data is shared with third-party game software providers operating through our platform for technical purposes.
• Identity Verification Services: Identity information is shared with accredited KYC service providers for age and identity verification purposes.
• Statutory Authorities: We will disclose information when required by court order, regulatory authority request, or applicable law.
• Fraud Investigation: In the event of a fraud investigation or suspected criminal activity, relevant information may be shared with law enforcement authorities.

5 Encryption & Security Measures

Your data security is quen45's top priority. We implement multiple layers of technical and organisational protection to ensure your information remains safe at all times:

• 256-bit SSL Encryption: All communications between your device and our servers are protected with the same industry-grade encryption used by leading financial institutions.
• Two-Factor Authentication (2FA): An additional security layer is available to protect your account from unauthorised access.
• Continuous Monitoring: Our security monitoring system operates 24/7 to detect and respond to any threats promptly.
• Strict Access Control: Only authorised personnel have access to your personal data, and all access is logged and audited on a regular basis.
• Secure Data Backup: Your data is regularly backed up to a secure, separate location to ensure service continuity.

6 Cookies & Tracking Technologies

The quen45 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Help us understand how you use the platform by collecting anonymous statistical data on traffic and navigation patterns.
• Functional Cookies: Store your preferences such as language selection and display settings to provide a more personalised experience.
• Analytics Cookies: Used to analyse platform performance and identify areas for improvement.

You can manage cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and user experience of the quen45 platform.

7 Your Personal Data Rights

As a quen45 member, you have the following rights regarding your personal data, in accordance with Malaysia's PDPA provisions:

To exercise any of the above rights, please contact our Privacy team via Live Chat or support email. We will process your request within 30 business days.

8 Data Retention

Quen45 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Specific retention periods are as follows:

• Active Account Data: Retained for as long as your account is active and for the required period after account closure for compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with anti-money laundering and tax legal requirements.
• KYC Documents: Retained for 5 years after the business relationship ends, in accordance with AML/CFT compliance requirements.
• Communication Logs: Retained for 2 years for dispute resolution and service improvement purposes.
• Anonymous Analytics Data: May be retained indefinitely as it cannot be re-identified to any specific individual.

Once the relevant retention period expires, your data will be securely deleted or anonymised in accordance with industry-standard procedures.

9 Changes to This Privacy Policy

Quen45 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When we make material changes, we will:

• Publish a clear notice on the quen45 website homepage.
• Send notifications to your registered email address.
• Update the "Last Updated" date at the top of this document.
• In the event of significant changes, we will request your re-acknowledgement upon login.

We encourage you to review this Privacy Policy periodically. If you disagree with any changes made, you have the right to close your account and request deletion of your data as outlined in Section 7.

10 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our Privacy team is ready to assist:

You may also refer to Terms and Conditions us to understand the full agreement framework between you and the quen45 platform. If you need guidance on managing your playing habits, visit our Responsible Gaming we provide useful resources and tools.